Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Time Guarantee

  • Every support request you submit to us will be responded to within maximum 60 min. If your support ticket or email requires additional assistance from a server administrator, we will without delay forward it and leave a note to notify you that your issue is being worked on. If you order the Managed Services package, any of the server administration tasks included there will be carried out at a time of your liking.

  • Top quality support service

  • A Top–Quality Customer Care Service

  • If you require any help with our Control Panel or with any of the applications that we have pre–installed on the dedicated server for you, do not hesitate to reach the client support staff at any moment via the ticketing system. What’s more, if you need help managing your dedicated hosting server, you can order the Managed Services package, which includes OS updates on a weekly basis, problem troubleshooting and installation procedures, server monitoring and restarting procedures, backup hard disk drive storage space, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have equipped the Control Panel with a detailed knowledge base, which includes in–depth explanations of its features and functions. In addition, we have shot in–depth video tutorials that will further show you how to carry out a specific action or troubleshoot a frequently encountered issue. The how–to articles and the tutorial video clips are easily accessible from each Control Panel section via the Videos and Help buttons located in the upper right corner.