A ticketing system is the most common medium of correspondence that web hosting companies offer to their customers. It’s usually part of the billing account and is the fastest way to solve a problem that requires some time to investigate or that needs to be escalated to a server administrator. In this way, all comments contributed by either party will be stored in one and the same location in the event that someone else wants to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which suggests that you’ll have to log in and out of at least 2 accounts to perform a particular operation or to contact the hosting company’s tech support team. If you desire to administer a number of domains and each one of them is hosted in its very own account, you’ll have to use even more accounts simultaneously. On top of that, it could take a considerable span of time for the provider to answer your ticket request.

Integrated Ticketing System in Cloud Website Hosting

Our Linux cloud website hosting service come bundled with an integrated ticketing system, which is an essential part of our in-house built Hepsia hosting Control Panel. In contrast to other comparable tools, Hepsia will allow you to manage everything associated with the web hosting service itself in one place – payments, website files, emails, tickets, etc., eliminating the need to sign in and out of different admin interfaces. In case you have any pre-sales or technical questions or any problems, you can post a ticket with a couple of clicks of the mouse without the need to log out of your Control Panel. In the meantime, you can pick a category and our system will offer you a variety of help articles, which will supply you with more info and which may help you fix any particular issue even before you actually send a ticket. We guarantee a trouble ticket response time of maximum 1 hour, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated servers, was designed with one aim in mind – that you should be able to manage everything connected with your semi-dedicated server account in one single location and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have a question or confront a problem, you can touch base with our technical support staff representatives instantly without having to sign in to an entirely different system. You can search through your files or check a variety of account settings while you submit a new ticket or read the reply to an older one. If you have heaps of tickets and you want to find a specific one, you can use the clever search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a response within the hour irrespective of the essence of your query or issue.