Integrated Ticketing System in Cloud Website Hosting
Our Linux cloud website hosting service come bundled with an integrated ticketing system, which is an essential part of our in-house built Hepsia hosting Control Panel. In contrast to other comparable tools, Hepsia will allow you to manage everything associated with the web hosting service itself in one place – payments, website files, emails, tickets, etc., eliminating the need to sign in and out of different admin interfaces. In case you have any pre-sales or technical questions or any problems, you can post a ticket with a couple of clicks of the mouse without the need to log out of your Control Panel. In the meantime, you can pick a category and our system will offer you a variety of help articles, which will supply you with more info and which may help you fix any particular issue even before you actually send a ticket. We guarantee a trouble ticket response time of maximum 1 hour, even in case it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated servers, was designed with one aim in mind – that you should be able to manage everything connected with your semi-dedicated server account in one single location and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have a question or confront a problem, you can touch base with our technical support staff representatives instantly without having to sign in to an entirely different system. You can search through your files or check a variety of account settings while you submit a new ticket or read the reply to an older one. If you have heaps of tickets and you want to find a specific one, you can use the clever search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a response within the hour irrespective of the essence of your query or issue.