A live chat is a real-time way of communication between a web hosting provider's support team and its clients. It is an efficient way to receive some information about the web hosting services or have some problem resolved since you are talking with a live representative. The advantages of using a live chat service instead of calling or opening a support ticket are the low chance of mistakes when you exchange information like usernames or domain names, the faster response time as the communication is live and the fact that you don't have to stay on the chat all the time - you'll be able to do something else while the representative examines the issue in question. What's more, you will be able to join a live chat room from any kind of computer that's connected to the Internet, avoiding the telephone charges that you will have to pay in case you are calling to a different country.

Live Chat Support in Cloud Website Hosting

As we believe that many situations are quickly resolved if you speak to a live person, we supply a live chat service for all of our potential and current customers. The chat is available every day and our customer support agents can assist you with a wide range of questions and problems. In case you aren't our customer yet, you can find out more about our cloud website hosting plans and the web hosting environment in general so as to make sure that your web sites will run effectively on our servers. In case you already have an account and you've got some questions or you experience any problems with any of our services, you can join us on our live chat and we can supply you with the necessary information or help you troubleshoot the problem. You'll have to open a trouble ticket for certain issues that need longer time or the assistance of a system administrator, but for numerous common issues you will receive help on the spot.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we offer with all of our Linux semi-dedicated servers, you'll be able to get the answers for any questions you may have or have lots of troubles dealt with in no time. The chat service is available every single day, so that you're able to get in touch with a representative even on weekends and holidays. In case you're not sure which plan would be better for your web sites or if our state-of-the-art cloud hosting platform covers some system requirements, you can join our live chat before buying anything. If you are a present customer, you will be able to obtain more details about billing issues, account settings as well as various common technical problems you may experience, for instance when you cannot set up an email account in a client on your personal computer. The live chat can save you lots of time regardless where you are or when you get in touch with us.